Contact us

Managing your health online
(online services)

Asking general questions and advice online using PATCHS

You can use our online system, PATCHs, to ask health advice, contact the Practice or request medication.

Sign up to PATCHS here

FAQs

Patchs is an online consultation service that helps you communicate with your GP more quickly. Answer a few simple questions and practice staff will respond to you by email, SMS, or via the NHS app. 

Your request is triaged by a specially trained team of experts in a centralised hub managed by Healthcare Central London, our GP Federation. All your information is handled confidentially, and any clinical decisions are reviewed by a trained healthcare professional. Your Practice is kept up-to-date with any requests or actions taken. 

Other ways to get information about your health and manage appointments online:

SystmOne is an easy and quick way to manage your health online. 

These online services are as safe as online banking as long as you keep your passwords secure, and you can access these services 24 hours a day 7 days a week. 

How to Sign Up 

You will need to have a username and password created for you, before you can use our online services. 

In order to sign up for online services, simply come into the practice and fill in our ‘Register for Online Services’ form, and we will issue you with login details. 

  • For online access to book appointments, you will not need to bring identification. 
  • For online access for repeat prescriptions and your medical records, you will need to bring one form of identification. 

  • Passport and/or Birth Certificate 
  • HC2 certificate 
  • Mortgage Agreement 
  • Utility Bill 
  • Driving Licence 
  • Hostel registration/mail forwarding letter 

The NHS App 

At home or on the move, with the NHS App you can conveniently order repeat prescriptions, view your GP medical records, set organ donation preferences, and check symptoms. 

The app has been developed by the NHS and has been designed to help people get more information about their health and care – and more control of how they use NHS services.