Did you know you can contact your GP Online?

Use PATCHs to get health advice, answer questions on medication, get fit note and lots more.

Booking an appointment for today 

Here are some additional ways to contact us about booking an on the day appointment. When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Request an appointment online 

Use our online system to contact us about your symptoms and we will respond to confirm if an appointment is needed for today.   


If you would like to understand more about our online system, please read more here.

By telephone 

The telephone lines can get very busy and you may need to wait for your call to be answered. 

Request an appointment at the surgery 

Patients can come into the surgery to book appointments at the reception desk.

Booking a routine appointment

Request a routine appointment online 

By telephone

Call us on 020 7624 8616

Speak to us from 8am to 6.30pm

In the NHS App

Use your NHS account, through the NHS website or NHS App, to book an appointment in advance.

Via SystmOne

Access SystmOne

If you would like to understand more about our online system, please read more here.

At the surgery

Visit the surgery and speak with a receptionist, Monday to Friday from 8.00am to 6:30pm.

Please note, we share a building with another GP Practice. We are Third Floor Lanark Medical Centre and the majority of our consulting rooms are on the third floor but you may visit our reception team or see some of our healthcare professionals in the rooms on the ground floor.

Frequently asked questions

Once you submit your PATCH, it will be seen by a healthcare professional, who will allocate a member of our clinical team to deal with your issue. This healthcare professional may call you or want to see you in person.

Occasionally, with the information you provide, we may be able to directly send medication to your pharmacy, order tests or make referrals.

If we require more information from you, we may reply to your PATCH with more specific questions.

If you are struggling to use PATCHS, our reception team can help you create an account and guide you through completing your first PATCH. Please ring us on 020 7624 8616 so that our reception team can support you by completing a PATCH for you.

We share a building with another GP Practice. Our primary reception is on the third floor but we sometimes greet patients on the ground floor or use consultation rooms there too. We are two separate practices.

You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment. 

 Details of the hubs are below: 

South Westminster Centre for Health 

St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico) 

6.30 to 8pm on weekdays and 9am to 4pm on Saturdays 

 The Connaught Square Practice 

41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30 to 8pm on weekdays and 10am to 5pm on Saturday 

A remote telephone clinic also operates during weekdays 6.30pm to 8pm and 9am to 5pm on Saturdays. 

To cancel your appointment:
• use your NHS account (through the NHS website or NHS App)
• use our online system – SystmOne
• phone us on 020 7624 8616, Monday to Friday, from 8am to 6:30pm

If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment.

Please tell us:
• if there’s a specific doctor, nurse or other health professional you would prefer to respond;
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
• if you need an interpreter;
• if you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.
To request a home visit, please contact us as soon as possible via the PATCHS system.

Pharmacists are experts in the medication you take. For questions relating to your medication, they are the best people to speak to.

Nurses and healthcare assistants can carry out a wide range of services. These include vaccinations, injections, wound care and dressings, blood pressure monitoring, to name a few. Our senior nurses can also see you if you are experiencing minor symptoms, such as a cough or a cold.

If you have been diagnosed with several health conditions, or have an ongoing health concern, it may be more appropriate to see a GP.